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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-13-2015 12:15 PM

HP Recommended

The original EagleEye View camera on my HDX6000 codec died, so I replaced it with an EagleEye III, which works fine.  Since the orginal system microphone was in the View camera and is now gone, I purchased a single ceiling microphone.  This mic is not detected by my codec at all.  I am off maintenance and the original salesperson is long gone, so I cannot get an answer on how to solve this.  Is the codec not configured for a ceiling mic somehow?  How would I correct this?  Thanks!

3 REPLIES 3

‎03-13-2015 12:22 PM

HP Recommended

Hello truskt,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎03-13-2015 12:31 PM

HP Recommended

Thanks.  The system is using 3.0.6 version software.

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‎03-13-2015 02:16 PM

HP Recommended

As a newbie at this, my fear is that the HDX6000 codec was bought configured for the EyeView camera, so the hardware for the Walta mic port was disabled somehow.  Could this be the problem?

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