Hello everybody,
I am a new user for Polycom system.
My problem is that, when HDX7000 call to my HDX6000.
I can see imcoming call on monitor but display only 5 second with two beep sound and then sudendly disappear.
also, I cannot see video and I cannot hear void from HDX7000 side.
if I call back to them, the situaation serminar my case.
But some polycom system I still can see and listen as fine from them.
actually, I cannot find why is reason of problem.
Please help me.
Thanks in advance.
Hello Thaimic,
welcome to the Polycom Community.
It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.
This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.
The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .
In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.
In addition the Video FAQ contains this:
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Software Version: Release - 3.1.5-5568