Plantronics + Polycom. Now together as Poly Logo

HDX6000 trouble with Lync Video

inhibitz
Occasional Contributor

HDX6000 trouble with Lync Video

I registered the device HDX 6000 on Lync server. Problems started with video calling. When I call on for SIP on Polycom, I have a black screen with the text Staring Video ... (long connection, on SIP client not video). Picture does not appear. If I call with Polycom to SIP-client, then the image is available on all devices. In what could be the problem? some time worked fine, but not now ceased.

4 REPLIES 4
YashPal
Valued Contributor

Re: HDX6000 trouble with Lync Video

you are connecting a call with which SIP client LYNC 2010 or Lync 2013.you are hosting a peer to peer video call or multipoint video call.

 

 

Regards

 

Yash pal

BR
Yash
Message 2 of 5
inhibitz
Occasional Contributor

Re: HDX6000 trouble with Lync Video

Lync 2010. Peer to Peer.

Message 3 of 5
Era
Occasional Advisor

Re: HDX6000 trouble with Lync Video

Should peer to peer call work withour CCCP licenes.

 

Sorry for duplicate my question here

 

Regards,

Alexey

Message 4 of 5
YashPal
Valued Contributor

Re: HDX6000 trouble with Lync Video

was this thing working earler or not??have you tried to inisiate call in diagnostic mode??what codeces are supporting in call and on what bandwidth you had inisiated vc call??

 

Regards

 

Yash pal

 

BR
Yash
Message 5 of 5