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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

May 16, 2013

Polycom

® HDX® Security Update

Frequently Asked Questions

This document provides information regarding security exploitations in Polycom HDX software prior to

version 3.1.1.3, details to understand whether or not your systems are vulnerable, recommended

remediation actions, and availability of additional security information.

Which versions of HDX software are vulnerable?

All HDX versions prior to 3.1.1.3 are vulnerable.

Is this being exploited in the wild (i.e. still an active threat to customers)?

Yes.

How do I know if my HDX system has been attacked?

The HDX system will hang (freeze) while displaying a splash screen and not complete the boot process

that opens the Polycom video application.

If my HDX system is attacked how do I get it fixed?

Customers experiencing this situation should contact Polycom Support at 1-800-POLYCOM. Support will

need remote access to the HDX’s IP address, and will be able to restore the device to operation.

What should I do to prevent my HDX system from being attacked?

Polycom recommends that all customers immediately upgrade to HDX version 3.1.1.3. Polycom has fixed

these issues in HDX version 3.1.1.3, which is no longer vulnerable to this exploit.

What security recommendations does Polycom offer?

Secure video conferencing is a priority for Polycom, and we have security features across our full range

of solutions. All of our solutions - from endpoints to infrastructure – come with features that meet the most

stringent industry standards. When your use of video conferencing systems is consistent with best

practices, these features can ensure your audio, video and data traffic will remain fully secure as they

pass across the network.

For on-going information about security on Polycom products please visit our security information web

site at: www.polycom.com/security which provides best security practice recommendations and also links

to the Security Center where security advisories are posted.

Additionally in keeping with security best practices customers should always do the following:

Change the default password

Use a password on their video conferencing systems

Disable protocols and interfaces that are not used such as telnet

If the system is used only when people are in the room Polycom recommends disabling the ‘auto

answer’ functionality – allowing users to manually answer incoming calls and to consider disabling

remote control of the local camera

 

 

============================

 And I factory default but it not work .

How step for me do for contact 1-800-Polycom because it freeze at logo screen ?

I can not set IP Network ,can not go other .

Please advised.

 

Thank you.

 

2 REPLIES 2
HP Recommended

Hello Pitipong_s,

welcome back to the Polycom Community.

This issue has been publicly announced since back in May 2013 => here <= and you will need to call Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thank you very much for your advised.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.