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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I am using HDX7000 polycom VC , The VC stack at boot time with ploycom logo, I tried mant times to restset with the reset buttom but no change it will freez again with polycom logo.

Any body with outsatnding comment to make work this machine.

 

 

3 REPLIES 3
HP Recommended

You can try reseting the device, use a small pin and insert it in the hole in the front.

 

Alternatively, If the unit is still warranty...you should take it in.

HP Recommended

There are 2 types of reset that can be done using the pin hole next to the power on switch.  Have you tried both.

http://supportdocs.polycom.com/PolycomService/support/global/documents/support/setup_maintenance/pro...

 

If so, our other commentator is correct.  If under warranty/maintenance agreement, you should RMA it.

 

Pete

HP Recommended

Try booting up the HDX without any mic or camera connected to the unit. 

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