HDX8000 1080p always connects using 720p?

[NJguy]

We purchased a pair of HDX8000 1080p codecs.  The units work fine, but when we have the units call each other (at 6Mb/s) they always connect at 720p.  It was my understanding the HDX8000's (Part number 7200-23160-001) did not need a 1080p upgrade license.  We've passed the question onto our Polycom reseller, but they've yet to come up with anything.  

Anyone else have this issue crop up?  

[Russell_Polycom]

You need to have a 1080p activated on the HDX system. Did you buy 1080p keys for the HDX units?

[NJguy]

No, we were told these units did not require it.  The HDX8000-720p (7200-23150-001) we were told would require the upgrade, but the HDX8000-1080p (7200-23160-001) did not require as it was included in the purchase (The HDX8000-1080p is what we purchased).  

Is this not the case?  I don't even see a 1080p option listed in the tech spec whitepaper for the the HDX8000 here http://docs.polycom.com/global/documents/products/telepresence_video/datasheets/hdx8000-datasheet.pd... 

[Russell_Polycom]

Yes you will need to get a 1080p key activated on the unit to get 1080p calls to work. 

[Russell_Polycom · Accepted solution]

Just as a follow up here is the admin guide. On page 1-2.  http://supportdocs.polycom.com/PolycomService/support/global/documents/support/setup_maintenance/pro...

Under the HDX 8000 it states "Polycom HDX 8000 series systems with the 1080p Resolution option installed can send and receive full HD (1080p) video."

[jkamper1]

Our recent HDX8000 1080p system purchase still required us to use the included key code to "upgrade" to 1080p.

[NJguy]

Thanks all!  I'll head back to our Polycom reps and find out why we were told it wasn't needed.  

[NJguy]

jkamper:  You said the license was included.  Was it in the box with the codec or was it sent seperately?  

[jkamper1]

Key code paperwork was include in packaging.