Plantronics + Polycom. Now together as Poly Logo

HDX8000 - Content is smaller than camera video

mike_spo
Visitor

HDX8000 - Content is smaller than camera video

We have 2 HDX8000's w/1080p option, both apx 1 yr old. The issue is that the displayed content on one system is smaller on one system than on the other system. i.e. One system's content display is the same size as the camera display, the other system's content is 10-20%? smaller than the camera image.   

 

Both systems seem to have the same monitor settings, DVI 1080p., Content is on both systems is via Camera 4. Content resolution does not seem to make a diiference.  On the system that has the smaller content display  the zoom or strech option seem to have no effect even if the content resolution is changed ex. 1280x720 vs 1920x1080   

 

Any ideals as to how to get the displayed content to be the same size as the camea video?

 

thanks,

Mike

Message 1 of 7
6 REPLIES 6
mike_spo
Visitor

Re: HDX8000 - Content is smaller than camera video

To add to the above,  on the system that can't display "its own" content full screen, content sent from the other system is displayed full screen.    

Message 2 of 7
Polycom Video EP PLM
Polycom Employee & Moderator

Re: HDX8000 - Content is smaller than camera video

Please check your settings on the People Video Adjustment and the Content Video Adjustment settings in the Monitors section of the UI.

 

See the HDX Administrator's Guide for a description of the settings.

Message 3 of 7
JDabill
Occasional Visitor

Re: HDX8000 - Content is smaller than camera video

I am having this exact same issue. I have tried all 3 settings: None, Stretch and Zoom. Each setting has no effect on the content video output, except for zoom, which overscans and the image is cut off on all sides.

 

To re-iterate, the issue is as follows: When showing content, the local site's content display is cropped no matter what setting it is at.

 

I have tried:

-Making all the connections use digital cables and signalling

-Adjusting the TV's cropping settings

-Adjusting the Polycom settings per above

-Adjusting the content input device's resolution (1024x768, 1280x720, 1280x800, 1920x1080, etc)

 

It seems to be a bug with the Polycom software.

 

Regards,

 

Jesse Dabill

Message 4 of 7
JDabill
Occasional Visitor

Re: HDX8000 - Content is smaller than camera video

Anyone else experiencing this issue? It's quite a bother everytime I look at the unit.

 

Thanks,

 

-Jesse Dabill

Message 5 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: HDX8000 - Content is smaller than camera video

Hello Jesse,

welcome to the Polycom Community.

Have you brought this to the attention of Polycom support via the official channels yet?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 7
mike_spo
Visitor

Re: HDX8000 - Content is smaller than camera video

Applying the 3.1.1.3 software seemed to solve the problem

Message 7 of 7