Plantronics + Polycom. Now together as Poly Logo

HDX8000 Static Video in Monitor

Alex-Ph
Frequent Visitor

HDX8000 Static Video in Monitor

This video is currently being processed. Please try again in a few minutes.
(view in My Videos)
Hi to all,

 

I have here HDX 8000 upon installation I found out that there have frequently static horizontal line in standby mode of the monitor.

troubleshooting:

> change the HDCI Cable but problem still occur.

> change the HDCI Cable port to port (from camera to Codec)problem still occur.

> Factory default problem still occur.

 

>when using loop back test the static problem is resolve.

but after i press back the problem is occur.

 

please someone help me.

 

thanks,

Alex

 

please see attached file.

Message 1 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: HDX8000 Static Video in Monitor

Hello Alex,

welcome to the Polycom Community.

  • Is this a new codec or is this an older codec and the issue only recently started?

  • Are you using a Polycom supplied screen or a 3rd party screen?

  • What Software Version are you running on the HDX?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2