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HDX8000 - and new TV

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Advisor

HDX8000 - and new TV

I have a HDX 8000, and my TV needed replacement and now have a Sony KDL-55W805C
Everything is fine, unless sound as there is no sound from the Polycom.

Can anyone confirm if this should be working ? - There is a red and white audio cable, that also fits into the TV but no sound. The TV itself, is working fine with sound, so it is from the polycom the issue exist

Message 1 of 28
27 REPLIES 27
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Polycom Employee & Community Manager

Re: HDX8000 - and new TV

Hello dvbgaj,

welcome to the Polycom Community.

It is always useful to provide some more details like the HDX Serial Number, the HDX Software Versions, Details if this worked before you swapped the screen etc.

 

I would assume you are using a DVI cable from the HDX to the TV but as you have not provided that detail I can only guess on this.

 

In addition if you switch between the sources on the TV do you get the sound but no picture from the HDX on any other inputs?

 

Did you check the TV Manual if the RCA sockets where you plugged you red and white cables into are actually inputs or outputs ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 28
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Advisor

Re: HDX8000 - and new TV

In the HDX 8000 it is connected with DVI and in the TV it is connected with HDMI - like it also did in the old TV. And picture is working fine

In the TV there is 5 ports, where the audio cables fits into - and I have of course tried all kinds of combination, but no sound if I try the "sound test" on the polycom
On the tv The audio ports are sitting just next to the scart cable port, but of course no scart cable is used.

Message 3 of 28
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Polycom Employee & Community Manager

Re: HDX8000 - and new TV

Hello dvbgaj,

can you post a picture of the backplane of the TV showing all inputs ?

 

You should really consult with Sony on this as the HDX was working before but maybe we can see something on the Picture.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 28
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Advisor

Re: HDX8000 - and new TV

Message 5 of 28
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Polycom Employee & Community Manager

Re: HDX8000 - and new TV

Hello dvbgaj,

the resolution on the picture is no good to zoom in to see anything useful.

 

I can see a component input at the top which I presume you connected the red and white cables to but as you stated that you do not get any Audio on any port I am not sure what to suggest.

 

I assume the HDX worked before with the old screen so I would suggest to consult with Sony what input you can use. There may be a 3.5mm input for Audio in but again with the bad resolution picture you provided it is hard to tell. 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 28
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Polycom Employee & Community Manager

Re: HDX8000 - and new TV

Also ensure you are using the right connections on the HDX end as shown => here <=

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 28
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Trusted Contributor

Re: HDX8000 - and new TV

2dvbgaj

 

Change output format of  the HDX's Monitor 1 to YPbPr (Component) and try to connect as shown in the attached picture.

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Message 8 of 28
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Advisor

Re: HDX8000 - and new TV

Attached is how it looks on the TV - and how it is connected on the HDX

 

Can anyone confirm if this should be working ?

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Advisor

Re: HDX8000 - and new TV

OVG - This cable on the attached picture, I don´t have such a cable. For Audio I Only have a cable with a red and white

Message 10 of 28