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HDX8000 - and new TV

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Polycom Employee & Community Manager

Re: HDX8000 - and new TV

Hello dvgaj,

The only Polycom HDX endpoint that supports HDMI is a HDX6000. All other HDX models are DVI only.

 

You may want to read up on the difference between DVI and HDMI => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 21 of 28
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Advisor

Re: HDX8000 - and new TV

Yes - I know DVI, VGA etc don´t transfer sound

 

But according to what posted here of links of different product ptions, the one end is DVI and in the other end BNC(that is connected to the tv). So how can this get the sound through the DVI port that is connected to the HDX

Message 22 of 28
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Trusted Contributor

Re: HDX8000 - and new TV

2dvbgaj,

Change output format of  the HDX's Monitor 1 to YPbPr (Component)

You already have and connect audio cable 2 x RCA - 2 x RCA :-) (from Line OUT of HDX to Audio IN of TV)

please read already the admin guide

http://supportdocs.polycom.com/PolycomService/support/global/documents/support/setup_maintenance/pro...

and quick setup tips

http://supportdocs.polycom.com/PolycomService/support/global/documents/support/setup_maintenance/pro...

 

If Display EDID supports sound trought DVI, no problem transfer sound via HDMI-DVI cable (the same wires transmits sound and video)

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It's impossible to lead us astray for we don't care even to choose the way.
Message 23 of 28
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Advisor

Re: HDX8000 - and new TV

I now got the cable - see Pic1

On Pic2 the DVI cable, as always, is connected to the HDMI port on the Monitor. I have tried to connect the new cable on the port undernearth, but still there is no sound?

 

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Advisor

Re: HDX8000 - and new TV

Have of course also tried to remove the Dvi to HDMI cable, and attache the new one - but when going to component on the tv, there is still not any input source.

 

Message 25 of 28
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Advisor

Re: HDX8000 - and new TV

OK - found the issue. Did change the output format to component on HDX remote control. Now there is picture....but still no sound :(

Message 26 of 28
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Trusted Contributor

Re: HDX8000 - and new TV

The sound should be connected with a second cable  - 2 RCA - 2 RCA, which you have already had (Red and White connectors)

 

http://community.polycom.com/polycom/attachments/polycom/VideoEndpoints/9690/1/IMG_0072.JPG

http://community.polycom.com/polycom/attachments/polycom/VideoEndpoints/9690/2/IMG_0075.JPG

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It's impossible to lead us astray for we don't care even to choose the way.
Message 27 of 28
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Advisor

Re: HDX8000 - and new TV

It works finally - sound system on tv reset and suddenly it works

Message 28 of 28