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HDX8000 to RMX2000 connection - Reasons why it would connect at a resolution of 448 x 240

Reebont
Occasional Contributor

HDX8000 to RMX2000 connection - Reasons why it would connect at a resolution of 448 x 240

Hi,

 

We have a customer who's endpoints all dial calls at 1536k. Calls generally connect at 720p but occasionally (mainly to an RMX), it will connect at resolutions of 864 x 480 or 448 x 240. Does anyone know what would cause this?

 

Thanks in advance.

 

Kevin

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