Plantronics + Polycom. Now together as Poly Logo

HDX9000 is continually doing a soft reboot during calls

VideoEd
Occasional Visitor

HDX9000 is continually doing a soft reboot during calls

We have been testing with a Polycom 9000 and at non-specific times (2.25, 2.5, 4.5 hrs, etc.) the endpoint will do a soft reboot during an IP call. There does not seem to be any rhyme or reason for this to happen. We checked all of the max time in call settings both on our bridge and with the unit. We are doing point-to-point tests and bridged (RMX 2000) calls. Any light would be greatly appreciated.

Message 1 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: HDX9000 is continually doing a soft reboot during calls

Hello Ed,

welcome to the Polycom Community.

A good starting point is usually checking the latest release notes against words like reboot etc.

 

Has this codec always done this or only recently started?

Have you made any changes or updated the Software?

 

Best way to proceed is getting the support package and contact your Polycom reseller.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2