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Help, low framerate killing me

midwest
Occasional Contributor

Help, low framerate killing me

I have a VS4000.  I have a great internet connection (21mpps down, and about 5 up).  My main issue is that the far end looks and sounds great, running an average around 30 frames per second.  They tell me my video is choppy, so I check what I'm sending, and I see I'm only transmitting around 4-15 frames per second.  Any sugguestions on what to do here?  I'm new to Polycom and might need directions as to do certain things you tell me to.

 

Thank you in advance.

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