• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎06-25-2015 01:51 PM

HP Recommended

I am attempting to get an HDX 9000 setup behind a new firewall, but I can't seem to turn the fixed ports options on to be able to properly NAT this thing. The checkbox is greyed out and I can't find a setting anywhere to enable me to check it. Is there some step I am missing?

4 REPLIES 4

‎06-25-2015 08:43 PM

HP Recommended

Is the HDX registered to either a CMA or RPRM ?   In Dynamic mode ?   If so, then you must go THERE to change the option on Fixed ports...

 

What problem are you trying to correct with Fixed ports ?

 

 

Gary M

Was this reply helpful? Yes No

‎06-26-2015 08:21 AM

HP Recommended

Is the HDX registered to either a CMA or RPRM ?   In Dynamic mode ?   If so, then you must go THERE to change the option on Fixed ports...

 

Where do I go to check this? This is literally the first time i have ever touched a Polycom.

 

 

What problem are you trying to correct with Fixed ports ?

 

 

Their system was running straight on their WAN connection, we took over the client moving the system behind their firewall. So I need static ports to forward to.

Was this reply helpful? Yes No

‎06-29-2015 10:19 PM

HP Recommended

Admin Guide for HDX series

 

see pages from 54 (2-22)

Was this reply helpful? Yes No

‎06-30-2015 12:53 PM

HP Recommended

That you for the guide, I can find the setting that the page tells me to change with out problems.. My issue is the check-box for fixed-ports is greyed out and can't be selected. I can't find anything in the manual that tells me why. I checked and there is no gateway turned on or CMA/RPRM software installed on any of the computers in the environment.

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.