How to delete HDX directory easily

[Anonymous]

I want to replace HDX directory.

When I import new directory in HDX web interface,  there still remains old entries.

Now I delete old entries one by one.

Please teach me how to delete directory easily.

[Anonymous]

From the System settings go to Diagnostics > Reset System, select ONLY the Directory. Enter the system serial number as requested.  This will delete the local directory.

[Moony4]

That's fantastic to know, especially if you have physical access to the HDX. But my understanding of Bamboo's post was that s/he was using the web interface. Do you have another solution that can be used remotely?

[Anonymous]

There is only one way to delete the Directory from the WebUi and that is during a software 'SoftUpdate'.  After starting the process and pointing to the update file (which can be the current load of software) select 'Custom' rather than 'Typical'.  This provides extra check boxes that will allow you to 'Change System options', Change System Settings', or 'Erase System Flash Memory'.

Selecting only 'Change System Settings' will bring you to the next screen where you can 'Retain the Following Files'. Un-checking the 'All Directory Entries' will delete the local Directory.

[Anonymous]

Thank you Kendo and Moony.

I tried to delete the Directory by "SoftwareUpdate" . But it spent times and had some risks of delete settings.

I find API telnet command "resetsystem deletelocaldirectory". This meet my needs very much.

[Anonymous]

I tried this, but it still retains the "Favorites" folder. I have a GAB setup called "favorites" and now end up with two folders called Favorites". How do I get rid of the "system" folder Favorites?

[Anonymous]

One of many threads I have gone to as I have the same issue.  I want to get rid of my favourties folder too as it raises support calls.

Seems strange how quickly we get an answer to problems that are easy to fix.  But as soon as something tricky comes along (as most things are or we wouldnt be asking) the thread goes dead.......

[Anonymous]

It would have been helpful if you had stated that running command

""resetsystem deletelocaldirectory"

forces the endpoint to reboot without further notice.

I wish Polycom would have programmed the system to ask for confirmation before any such action is taken.

Why do Polycom make life difficult for the administrator. You can delete the entries within Sample Sites. but cannot delete the actual folder! Amazingly mind boggling.