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How to delete recent calls, outgoing calls, etc.

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Occasional Contributor

How to delete recent calls, outgoing calls, etc.

Hi,

 

For data security reasons I need to delete the recent call list without downgrading to the factory firmware version as it is being donated and I do not want to lose vers 3.0. All other settings have been reset after a factory reset/config reset.

 

Is there a way to check what my factory version is? And can I update to 3.1.3 if I am on 3.0.3? The device is an HDX 7000 HD. 

 

Cheers

Message 1 of 6
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Respected Contributor

Re: How to delete recent calls, outgoing calls, etc.

You might consider the Telnet "resetsystem" API commands.

 

Open telnet (on Port 24)..   Type in the follow..

 

resetsystem deletelocaldirectory

 

resetsystem deletecdr

 

resetsystem deletelogs

 

Give those a try and see if they delete everything you need to delete...  If not, then the way Ken mentioned is best.  There is an API command that will delete everything..  It is:

 

resetsystem deletesystemsettings

 

BE VERY CAREFULL!!!!  There is NO "Are you sure?" question asked... as soon as you type in and hit enter, the system deletes everything.

 

Cheers,

 

Gary Miyakawa

 

 

Wanna' Test your H.323 System? (71.14.2.157 or 71.14.2.158)
cb157.miyakawa.us and cb158.miyakawa.us
www.miyakawa.us
www.codecsidekick.com

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Message 3 of 6
5 REPLIES 5
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Polycom Employee

Re: How to delete recent calls, outgoing calls, etc.

A factory restore is the best way to clean up a system that is being transferred to a different owner.

 

First check to see what version of software the HDX is entitled for.

 

Go to the below site and enter the system 14 digit serial number.  The system will provide any upgrade keys and option keys that the serial number is entitled to

 

http://support.polycom.com/PolycomService/licenserequest/overview.htm

 

Ken
Polycom
Sr. Product Support Technician
Message 2 of 6
Highlighted
Respected Contributor

Re: How to delete recent calls, outgoing calls, etc.

You might consider the Telnet "resetsystem" API commands.

 

Open telnet (on Port 24)..   Type in the follow..

 

resetsystem deletelocaldirectory

 

resetsystem deletecdr

 

resetsystem deletelogs

 

Give those a try and see if they delete everything you need to delete...  If not, then the way Ken mentioned is best.  There is an API command that will delete everything..  It is:

 

resetsystem deletesystemsettings

 

BE VERY CAREFULL!!!!  There is NO "Are you sure?" question asked... as soon as you type in and hit enter, the system deletes everything.

 

Cheers,

 

Gary Miyakawa

 

 

Wanna' Test your H.323 System? (71.14.2.157 or 71.14.2.158)
cb157.miyakawa.us and cb158.miyakawa.us
www.miyakawa.us
www.codecsidekick.com

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Message 3 of 6
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Occasional Contributor

Re: How to delete recent calls, outgoing calls, etc.

Gary--

 

In the end, I ended up doing it that night and finding a DOD document online that said how to the commands you mentioned over the serial connection. Thanks! This was what I was asking for. 

Message 4 of 6
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Occasional Advisor

Re: How to delete recent calls, outgoing calls, etc.

Hi;

 

Please explain the exacte procedure inorder to clear recent call.

 

I'm facing the same problem.

 

Thank's.

Message 5 of 6
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Occasional Contributor

Re: How to delete recent calls, outgoing calls, etc.

Use telnet or connect to it via a serial port (RS232) like I did using Putty or Linux and then enter Gary's commands. 

Message 6 of 6