Plantronics + Polycom. Now together as Poly Logo

How to obtain license for upgrade my HDX 6000 ?

Occasional Contributor

How to obtain license for upgrade my HDX 6000 ?



My HDX 6000 need an firmware upgrade.
   to 3.0.4_ne-20259


How can i obtain the sofware key that i need to complete the upgrade ?

I register device on>Licensing&Product Registration->Activation/Upgrade
but cant get key there.  License Dashboard also.


S/N: 8212040EA2FECP (HDX 6000 HD)

Please send me key.

Message 1 of 2
Polycom Employee & Community Manager

Re: How to obtain license for upgrade my HDX 6000 ?

Hello @okho,


welcome to the Polycom Community.


as stated within the licensing portal you are not entitled to any updates. Most likely this is due a missing current service contract.


The HDX6000 was sold back in 28/06/2012 via AVICON TECHNOLOGIES


Please contact them for any software upgrade / keys or look into trading in your device to something which is more current.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2