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How to reuse a RealPresence license when a PC is replaced

angus.ma@international.gc.ca
Occasional Visitor

How to reuse a RealPresence license when a PC is replaced

We are purchasing 200 RealPresence for Desktop licenses for our users. Once the licenses have been deployed, what happens when a user replaces the workstation? How do we move the license from the old workstation to the new one? Thanks in advance.

Message 1 of 10
9 REPLIES 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: How to reuse a RealPresence license when a PC is replaced

Hello angus,

welcome to the Polycom Community.

To my knowledge the license is as is and not transferable.

 

For more details you may want to work with a Polycom Sales engineer via your Polycom reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 10
angus.ma@international.gc.ca
Occasional Visitor

Re: How to reuse a RealPresence license when a PC is replaced

Does that mean that if a workstation is broken and needs to be replaced, a new RealPresence license needs to be purchased?

Message 3 of 10
SteffenBaierUK
Polycom Employee & Community Manager

Re: How to reuse a RealPresence license when a PC is replaced

Hello angus,

I am currently looking into this in more detail with the relevant team to provide you are more precise answer dealing with issues like this.

 

I will get back next week.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 10
SteffenBaierUK
Polycom Employee & Community Manager

Re: How to reuse a RealPresence license when a PC is replaced

Hello Angus,

I discussed this with product management and have the following official explanation:

 

Polycom RealPresence Desktop for Windows and Mac OS X license my be re-used based on the EULA, End Users License Agreement.

The customer may use the license for a maximum number of users for which it was purchased.

E.G. A customer has purchased a 5-user license pack and they are able to issue or re-issue the license to no more than 5 concurrent users. 

 

For exact agreement refer to the EULA found => here <= 

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 10
angus.ma@international.gc.ca
Occasional Visitor

Re: How to reuse a RealPresence license when a PC is replaced

Hi Steffen,

 

It is good to know that the EULA allows for that. So the next question is how do I do it? For example, how do I release the license from one machine so that another machine can re-use that license. I assume uninstalling the software won't do because the Polycom licensing center does not know that I have uninstalled the software. What is the procedure to properly un-license a machine? Thanks.

 

Angus

 

Message 6 of 10
roxanneg
Occasional Visitor

Re: How to reuse a RealPresence license when a PC is replaced

Hi Angus

 

Any luck here? Trying to figure out the same thing.

 

 

Message 7 of 10
Ray Lohan
Member

UPDATED INFO? How to reuse a RealPresence license when a PC is replaced

Hi,

 

Is anybody aware if there has been any updated info on removing licence from one PC to another?

I see from Stefan's response who works for Polycom that it looks as though this is not possible. 

Thanks,

Ray

Message 8 of 10
RAlexa
Occasional Visitor

Re: UPDATED INFO? How to reuse a RealPresence license when a PC is replaced

I'd like to figure this out as well so I can purchase the fewest individual RPD licenses necessary.

I'm wondering if it would be more clear to refer to licensed "users" as licensed "devices."

In other words, as a licensed user on the old CMA desktop software, I can log in to many computers (one at a time) with my credentials and it works fine. With RPD it seems I can only use the device I originally set up when I bought my license.

Message 9 of 10
SteffenBaierUK
Polycom Employee & Community Manager

Re: UPDATED INFO? How to reuse a RealPresence license when a PC is replaced

Hello @RAlexa,

welcome to the Polycom Community.

The EULA should be very clear. For standalone usage of RPD you must purchase a license for every PC that you are using it.

 

RPRM, the followup product to CMA, can deal with changing users signing into PC's.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 10 of 10