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I cannot access my polycom hdx 7000

SOLVED
Occasional Visitor

I cannot access my polycom hdx 7000

I am employeed at an institution as system administrator 

 

when I arrived I found a polycom hdx 7000 used for Video conference; due to unknown cause the system  crushed and was displaying nothing lather than showing a msg to check devices power, cable connection in which I had to find an institute which use similar device and trying to replace a device by device.

 

After some minutes of trying I tried to replace a chip writen compact flash capacity of 512MB and system worked again also i noticed the motherboard of hdx 7000 had a red light before replacing the chip and after replacing it the red light went off and system was up.

 

Please can I have a solution for this problem

Message 1 of 6
5 REPLIES 5
Polycom Employee & Community Manager

Re: I cannot access my polycom hdx 7000

Hello @festo_tz ,

 

welcome to the Poly Community.

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

  • Provide the exact Software Version of your Codec
  • Provide the Codec Model
  • Provide the Call Platform (aka openSIP,Teams, Skype for Business Online, Skype for Business on Premise, Lync or H.323)
  • Additional Poly Infrastructure (RPRM,PDMS,RPCS,RMX or CMA)
  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the Serial Number of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here

 

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.

We do not provide repair instructions on our products as these devices are not mean to be dismantled.

 

They contain dangerous voltages so they can only be repaired by Poly RMA process.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 6
Occasional Visitor

Re: I cannot access my polycom hdx 7000

CODEC MODEL: POLYCOM HDX 7000 PAL

SERIAL NUMBER: ODE33B

 

Please I am new in the institution and just found this device was in use no much details of the device some details you have told me to provide cannot provide due to lucky of knowledge on this device but I believe there was no any upgrade of the firmware since bought 

Message 3 of 6
Polycom Employee & Community Manager

Re: I cannot access my polycom hdx 7000

Hello @festo_tz ,

 

This is not a complete serial number. It would usually start with 82 and have 12 digits. This would allow us to look up the history and the age of the device.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 6
Occasional Visitor

Re: I cannot access my polycom hdx 7000

SERIAL NUMBER: 8211170DE33BCN

 

 

Message 5 of 6
Highlighted
Polycom Employee & Community Manager

Re: I cannot access my polycom hdx 7000

Hello @festo_tz ,

 

First Video Communications FZ-LLC sold this unit back in 04/08/2011 and they are your Tier 1 support for this unit.

 

Is the unit now working after your self-repair or not? Any RMA or Repair would need to be raised by FVC for you.

 

Please work with FVC as they potentially have trade in offers.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 6