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I cannot make a call from video M100

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Occasional Visitor

I cannot make a call from video M100

I downloaded the free trial version and canno make a call.

I m here in the united States and my people in Ecuador.  My tech person is telling me that we have a problem because I have a private IP address and they have a public IP address.

 

How do I solve this issue

 

 

Message 1 of 3
2 REPLIES 2
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Polycom Employee

Re: I cannot make a call from video M100

You will need access to a public NAT IP address and the firewall ports may need to be opened.  See the documentaation on the Polycom site below.

 

http://support.polycom.com/PolycomService/support/us/support/video/personal_telepresence/m100.html

Ken
Polycom
Sr. Product Support Technician
Message 2 of 3
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Occasional Visitor

Re: I cannot make a call from video M100

Can anyone point me to a public SIP server, free or licensed, that works well with M100?

Thank you.

Message 3 of 3