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I cannot see video on other end but they can see and hear me.

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Occasional Visitor

I cannot see video on other end but they can see and hear me.

I have an HDX 6000 HD serious polycom.  When I connect to a remote site the people on the other end can see and hear my perfectly but I cannot see or hear them.  Any advice would be great.

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Esteemed Contributor

Re: I cannot see video on other end but they can see and hear me.

Hi DRedmann83,

have a look at the Video FAQs here in the community. There is a good explanation about what to do firewall and NAT.

I think that is your problem. Open the right ports and forward them to your HDX.

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