Plantronics + Polycom. Now together as Poly Logo

IP addres instead of E.164


IP addres instead of E.164

After update from to 3.1.4-43132 in recent calls list when we select any system and press i button we received IP address of the system. Previously it was E.164 number.


Tested systems:

Polycom HDX 8000-720 (Rev B) version 3.1.4

Polycom HDX 4000 (Rev C), version 3.1.4

Polycom HDX 7000 (Rev D). 3.1.4.



Manoj Kumar Ahirwar

Bangalore ( India )
Polycom Employee & Community Manager

Re: IP addres instead of E.164

Hello Manoj Kumar Ahirwar,

if you find an issue in a new software version which is undocumented and changed from the prior behaviour please ensure you raise a support ticket via your Polycom reseller.


Could you also please ensure to provide some feedback if this reply and my older replies have helped you so other users can profit from your experience?

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2