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Improving the Video quality for Video VOIP-Calls

gabeB
Visitor

Improving the Video quality for Video VOIP-Calls

Dear Polycom-Team

 

We have currenlty the issue, that the Video resolution when are doing  VOIP-Calls over our Group Series 500 to a Group Series 550 isn't very good (probably not in 1080P) with our Eagle Eye IV camera on both ends.

The bandwith itself shouldn't be the issue since we are having a 100mbit/s connection on both ends and the device are in the same network.

Currently the Input is set to sharpness, since there is not much movement and H263 is enabled as well.


Which settings would you recommend to get the best resolution?


Kind regards,

 

Gabe

 

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Improving the Video quality for Video VOIP-Calls

Hello @gabeB ,

 

Welcome to the Poly Community.

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.

We know nothing about your software version and or the SIP switch involved. Also, we do not know if you have tried an IP call without the SIP switch involved.


Please ensure to provide some detail so the volunteers in the community can try and help you.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
gabeB
Visitor

Re: Improving the Video quality for Video VOIP-Calls

Dear Steffen

 

We use the newest Software Version:  6.2.2.6


I am not quite sure what a SIP-Switch is, but we don't use any additional Hardware for the call, the VOIP Call is being held directly between the two devices.


Kind regards,


Gabriel

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Improving the Video quality for Video VOIP-Calls

Hello @gabeB ,

 

Again your answer only partially contains details. I suggest you check the FAQ or ReadMe1st to check what we would need and/or work with a Poly reseller.

 

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually only able to open a ticket directly with Poly support if a valid service contract is in place.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4