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Incoming calendar request to codec g500 (skype for business enabled)from a different domain

Occasional Advisor

Incoming calendar request to codec g500 (skype for business enabled)from a different domain

We are facing a problem with Group 500.Which cannot respond to a calender invitation from a client in a different domain.

There is no federation between the 2 domains.

We are using office 365 in both the domains.When we use normal laptops the calendar request can be accepted and it can join the video meeting.

In group series (ver 6.0.1) the calendar request comes to the codec.but on clicking the same we do not get the join button.

Is there any work around to solve this issue.


We can set up the meeting from within the domain in which the group series is registered to Skype for business on cloud.

The problem is only from outside the domain from some other location somebody extends the invitation

Skype for business license is invoked.


The codec is integrated with client skype for business on cloud, with active directory integration with mailbox

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Polycom Employee & Community Manager

Re: Incoming calendar request to codec g500 (skype for business enabled)from a different domain

Hello Sujoy,

welcome back to the Polycom Community.

This is completely normal as the remote exchange service "strips" the meeting invite. An exchange server from another federated company may strip out the meta data used for one touch conference join if TNEF is not configured to allow it to pass.


LYNC or Skype for Business Clients have an additional method to gather the URL required to join the meeting.


This is an enhancement request and I suggest you raise this via your Polycom reseller. Please utilize the words TNEF

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Questions posted here do not follow Polycom’s SLA guidelines.
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The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

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