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Incompatibilidade HDX 7000 X TV SAMSUNG UN55NU7100G

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Incompatibilidade HDX 7000 X TV SAMSUNG UN55NU7100G

Bom dia amigos!

Peço uma ajuda com um HDX 7000

O equipamento funciona com uma saída DVI para uma entrada PrPbY em uma Smart TV Samsung, porém, em uma outra TV Samsung 4k apresenta erro "Resolução não suportada".

Também testei utilizando um conversor PrPbY X HDMI, convertendo o sinal do HDX7000 para a TV e apresenta o mesmo erro.

Modelo da TV = UN55NU7100G.

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Polycom Employee & Community Manager

Re: Incompatibilidade HDX 7000 X TV SAMSUNG UN55NU7100G

Hello @jmartins ,


Welcome to the Poly Community.

Support in this forum is in English only. Please check this >here< how to potentially change the output on an HDX to adjust the TV signal.


As it works with the adapter on another Samsung TV I suggest you work with Samsung support.


The HDX 7000 is end of life since August 2016 so maybe work with a Poly reseller on an option to upgrade to a modern system supporting HDMI.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2