Plantronics + Polycom. Now together as Poly Logo

Increase Size Of CDR Archive On Group 500

Highlighted
Occasional Visitor

Increase Size Of CDR Archive On Group 500

Hi

Any chance that we can increase the CDR archive on Group 500 devices - currently we are only getting 30 days.

 

Thanks

David

Message 1 of 5
4 REPLIES 4
Highlighted
Polycom Employee & Community Manager

Re: Increase Size Of CDR Archive On Group 500

Hello DL,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes or Admin Guides.

Checking the 5.0.0 Admin Guide as an example:

 

  • The size of a CDR is virtually unlimited, but can become unmanageable if you don’t download the record periodically.
    If you consider that 150 calls result in a CDR of approximately 50 KB, you might set up a schedule to download and save the CDR after about every 1000 - 2000 calls just to keep the file easy to download and view. Remember that your connection speed also affects how fast the CDR downloads.

What size are you getting ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Highlighted
Occasional Visitor

Re: Increase Size Of CDR Archive On Group 500

Hello

We appear to be running v4.33

 

Appreciate any assistance

Message 3 of 5
Highlighted
Occasional Visitor

Re: Increase Size Of CDR Archive On Group 500

Hi 

The current CDR limit appears to be < 115 entries but we would like to have at least 300 to cover one months usage

 

Thanks

 

 

Message 4 of 5
Highlighted
Polycom Employee & Community Manager

Re: Increase Size Of CDR Archive On Group 500

Hello DL,

as already stated above you "should" get more than this.

 

Are you using any provisioning server like RPRM or other Polycom solutions or is this a standalone unit?

 

I suggest you work with your Polycom reseller so we can get a support ticket open as I could not find such case internally when I briefly looked.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5