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Integrating WebEx in Group 500

Occasional Visitor

Integrating WebEx in Group 500

I've got a Polycom Group 500 series with a Real Touch. 

System Sofware Release - 6.1.7-450056

 

Whenever I try to connect to a Webex Meeting or Skype for Business via SIP or H.323 Extension (E.164) It shows that its connected but then I get a blank screen and no audio. 

 

SIP Registration Server shows as Registration Failed

Registration Server Type is Microsoft

Message 1 of 3
2 REPLIES 2
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Esteemed Contributor

Re: Integrating WebEx in Group 500

Hi @TCLSG,

 

how do you try to connect to an Webex? Via H.323 or SIP? You write your Reg Server is MSFT, so you have an Skype for Business enabled Group? Or how do you use SIP? Might be also a Firewall issue? Do normal H.323 calls work? Detailed info would be nice...

 

Some stuff about your topic maybe:

https://support.polycom.com/content/dam/polycom-support/products/interop-solutions/polycom-unified-c...

 

https://help.webex.com/en-us/7yxpa9/Join-a-Cisco-Webex-Meeting-from-a-Video-System

 

Message 2 of 3
Advisor

Re: Integrating WebEx in Group 500

Are media ports open on any firewalls between your endpoint and what it is connecting to? Seems like signalling ports are open, but not media ports.

Message 3 of 3