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Integration Of Polycom HDX6000 with Polycom RealPresence Desktop

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Integration Of Polycom HDX6000 with Polycom RealPresence Desktop

Hello All, having issues over a vpn ,HQ and Branch office, I have an HDX 6000 at the Headoffice and a polycom Real Presence desktop application on a sytem with camera at the branch office, when i dialled  the headoffice from the bracnch, it get connected, but does not display pictures of remote caller and  audio not working, having manipulated all video settings .


Can some one advise on what to do toget this working as I have a deadline on this.


Best regards


Message 1 of 2
Polycom Employee & Community Manager

Re: Integration Of Polycom HDX6000 with Polycom RealPresence Desktop

Hello Mayor,

welcome to the Polycom Community.

The community's Video FAQ contains this post here:


  • Jun 21,2014 Question: Are there specific Ports in my firewall that I need to open in order to utilize video conferencing?

    Answer: Please check the relevant release notes or admin guide for your device under the section “Inbound and Outbound Ports” or "Port usage" => here <=.

    In addition check this FAQ post => here <= for more details and troubleshooting suggestions.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2