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Internal Polycom HDX8004 calling Internal VC (LS Passport)

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Occasional Visitor

Internal Polycom HDX8004 calling Internal VC (LS Passport)

Hi

 

 

We are experiencing an issue with our VC's on the same subnet.  We can call make\receive calls using both, but we cannot call the device from both units.

 

Polycom HDX8004              INT:  x.x.x.40   \\ EXT:  213..x.x.217

LifeSize Passport                 INT:  x.x.x.41   \\ EXT:  81.x.x.210

 

I can ping and view both units via a web browser using the internal IP.

 

Any ideas why this is not possible as we should be able to call the internal IP without any issues as it is not going through the FW?

 

Thanks

Karl

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2 REPLIES 2
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Frequent Advisor

Re: Internal Polycom HDX8004 calling Internal VC (LS Passport)

Please clarify what device you are unable to call from either system.  Thanks.

Message 2 of 3
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Occasional Visitor

Re: Internal Polycom HDX8004 calling Internal VC (LS Passport)

Hi

 

Both units can make and recieve calls to external\public IP's.  What they cannot do is call each other even though they are on the same LAN.

 

Thanks

Karl

Message 3 of 3