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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-17-2013 04:58 AM

HP Recommended

We have bought the license to upgrade our HDX 9001 to software 3.0.  On the paper, it's written "SW,UPG,HDX 3.0 software license"

 

I saw that software versions 3.1.x are released.  But I can't find any information to tell me if we are eligible to this version.

 

Thanks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-17-2013 05:03 AM

HP Recommended

Hello FMadm,

welcome to the Polycom Community.

The official Polycom support page => here <= allows you, once registered, to check your entitlement based on your serial number.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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3 REPLIES 3

‎04-17-2013 05:03 AM

HP Recommended

Hello FMadm,

welcome to the Polycom Community.

The official Polycom support page => here <= allows you, once registered, to check your entitlement based on your serial number.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-17-2013 05:15 AM

HP Recommended

I have been there but I didn't find what I needed.  Then I went there again but this time I have to *twisted* my logic to see what you mean.

 

I go to "Licensing & Product Registration" (even though I don't need to *register* our product again) and I've found that under "Upgrade Key Code" column for ver 3.1, it's written as "Available but not entitled".  So I suppose we are not eligible to this version 3.1.

 

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‎04-17-2013 06:15 AM

HP Recommended

Yes, that´s true. You should consider to get your system under service for one or 3 years to make use of software updates/uogrades and also parts replacement. Here you´ll find some more information regarding the different service levels.

You could also buy a single software upgrade but, in some cases, this is maybe more expensive than getting a one year service contract. You should talk to your local Polycom Partner to find the solution that fits your needs.

 

 

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