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Issue Seeing Room Camera on Screen in Skype Mode

Occasional Contributor

Issue Seeing Room Camera on Screen in Skype Mode

When we enable skype mode on our group series 500(latest firmware on device) we only see the other people connected to the call. We are also unable to change the PIP layout. When we reboot the unit the camera briefly displays on screen for a moment and then goes away. Has anyone else encountered this issue?

Message 1 of 3
Polycom Employee & Community Manager

Re: Issue Seeing Room Camera on Screen in Skype Mode

Hello Crbrown3.


welcome back to the Polycom community.

Stating the latest software does not help others when finding this post in days, weeks, months or years to come as they do not know what software mentioned was current at the time of writing.

Please therefore always post the exact complete build id.

Are you using this with a Real Presence Touch?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 3

Re: Issue Seeing Room Camera on Screen in Skype Mode

Have a look at the checkbox "Automatic Self View Control" under Admin Settings > General Setings > System Settings > Call Settings and change the state. Might solve your problem.

Message 3 of 3