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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

The issue appear under these conditions:

  • After the migration from MS Lync 2010 to MS Lync 2013
  • During a communication between two PCs using Lync 2013 Clients
  • A party uses a CX5000 and the other party has a headset

The issue is:

  • The Audio is OK as long as we don't start the video
  • When we start the video the party with headset still hears the party with CX5000 well but the party with the CX5000 hears the other party only fractually - some words are lost. The video works fine.

Thank you very much for your help,

Claudia

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Claudia,

welcome to the Polycom Community.

The CX5000 is just a USB Camera and the LYNC client itself is responsible for the encoding.

 

I would suggest you log a ticket with Microsoft support in order to check the bandwidth tha LYNC 2013 consumes in comparison with the LYNC 2010 client.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 REPLY 1
HP Recommended

Hello Claudia,

welcome to the Polycom Community.

The CX5000 is just a USB Camera and the LYNC client itself is responsible for the encoding.

 

I would suggest you log a ticket with Microsoft support in order to check the bandwidth tha LYNC 2013 consumes in comparison with the LYNC 2010 client.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.