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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎08-29-2013 11:57 AM

HP Recommended

Hi All,

  I have downloaded the trial of RP for Mac, and attempted to connect to the HDX8000 in my office.  The folks in the office can see and hear me without issue, but I have no video or audio on my side.

 

I am behind an apple airport and have opened the following ports as recommended by Polycom, with the same results:

 

Inbound:

1720 (TCP)

1719 (UDP)

3230 - 3329 (TCP)

3230 - 3237 (UDP)

5060 (TCP,UDP)

3238 (UDP and TCP) 

 

The connection is made and secured, the call settings on the machine with RP are set to their highest levels.  Any suggestions would be appreciated, and if there is more info required, I will gladly supply it.  TIA for the assistance!

2 REPLIES 2

‎09-04-2013 06:47 AM

HP Recommended

Hello Josh,

welcome to the Polycom Community.

Are you aware if your company is using any additional Polycom infrastructure like a CMA or a RPRM or similar and has a VBP involved?

 

Are the ports open just on your MAC end or is there a firewall between your Router and the HDX in addition?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎09-04-2013 08:38 PM

HP Recommended
I am having an issue with trial version of RP 3.0 for Mac and Lifesize. I have audio and video incoming from Lifesize but they don't have video from RP 3.0 for Mac, audio is okay. Lifesize is reporting that they have connection wide open. I have checked RP 3.0 for Mac with Polycom tech support and bilateral audio and video okay.
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