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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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Ran into some weird issues.  Anyone run into the following scenario? It only affects macs.

 

intermittent issues when sending in room pc content. After troubleshooting with another Polycom, a windows laptop, and a MacBook, the issue was narrowed down to content sharing issues with a MacBook. Device will display content, but only if the in room Polycom joins the meeting prior to the MacBook joining the meeting. If a MacBook joins the meeting prior to the in room setup, content will not be presented, only the in room camera will present.

 

Basically, if a user joins a skype meeting on a mac prior to the in room codec joining the meeting, when the in room codec presents content from a pc, it will not present itself on the mac.  If the user on the mac exits the meeting and rejoins, they will be able to view the presented content.  If the mac user joins the meeting after the in room codec starts the meeting, there are no issues at all.

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HP Recommended

Hello @nsbickhart ,

 

welcome back to the Poly Community.

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Codec
  • Provide the Codec Model
  • Provide the Call Platform (aka openSIP,Teams, Skype for Business Online, Skype for Business on Premise, Lync or H.323)
  • Additional Poly Infrastructure (RPRM,PDMS,RPCS,RMX or CMA)
  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the Serial Number of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here

 

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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