We use a Visio system with Realpresence Group 500. All configuration is correct and working (including sip server and calendar service) and the firmware is up to date. Skype mode is enabled and the controller is the Realpresence touch tablet.
We are having trouble joining skype meetings with invitation from outside. Indeed, the appointment appears in the calendar, but the join button is not present. We can join these meetings from a classic web interface, but not from the Visio system. When we make requests for skype meetings internally, the join button is there and we can join the meeting.
I remain at your disposal if you need more detailed information about our configuration.
Thank you in advance for your answers
Hello @IG6 ,
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I would assume your Exchange Server strips the >TNEF< information. I suggest you work with your IT Team on this.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Do you have external federation in place with the external entities who are hosting these meetings? If not you will not be able to join.
Yes, you can join via web interface because that uses the Skype web app, but you will not be able to join from a client (in this case your Group Series) that is registered to your infrastructure.
Thank you for your reply.
We watched to move our Office 365 domain from managed to federated. Is that what needs to be done ? If so, should each external domain be added for this to work ?
We have look at the many topics on the forum, but we have not found a solution to our problem. Should we also configure TNEF filtering on our exchange server, or does it only concern the sender ?
Thank you in advance for your answers, and thanks again for your help.
You'll have to either enable open federation or to put specific domains on the allowed domain whitelist for being able to join external SfB meetings from your video endpoint.
Please make also sure that TNEF (Transport Neutral Encapsulation Format) is enabled.
By default room mailboxes have the DeleteComments parameter enabled which deletes the entire contents of the message body when you'll forward received external SfB meeting invitations to your room account and then the join button doesn't appear.