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Lync 2013 directory not being downloaded on HDX 7000 3.1.3

Cuq
Occasional Visitor

Lync 2013 directory not being downloaded on HDX 7000 3.1.3

Hi all,

I have recently implemented Lync 2013 and I've been able to register 2 HDX 7000 on it, even though I'm proccess of getting the RTV/ CCCP license. I noticed that none of them have been able to download the Directory.

 

I have upgraded both to the latest firmware version 3.1.3

 

2014-04-02 16:36:43 INFO jvm: pc[0]: UI: asyn: LOGPERCENTFILLED:THRESHOLD=100:90
2014-04-02 16:36:46 INFO avc: pc[0]: OCS: OCSConnectTimerExpireCallback: connection timer expired
2014-04-02 16:36:46 INFO avc: pc[0]: OCS: OCSSrvrConnect: OCS directory is enabled.
2014-04-02 16:36:46 INFO avc: pc[0]: OCS: OCSDownloadAddressBook: read compressed file open succeeded
2014-04-02 16:36:46 INFO avc: pc[0]: OCS: OCSDecompressFile: In = 0x12f0f618, Out = 0x12f0f788
2014-04-02 16:36:46 WARNING avc: pc[0]: OCS: OCSDecompressFile: decompression overflow = 1348031555, 1952981061
2014-04-02 16:36:46 WARNING avc: pc[0]: OCS: OCSDownloadAddressBook: file decompression failed
2014-04-02 16:36:46 DEBUG avc: pc[0]: OCS: We have tried the 1 time to download address book
2014-04-02 16:36:46 DEBUG avc: pc[0]: OCS: trying to download addressbook again
2014-04-02 16:36:51 DEBUG avc: pc[0]: HTTP-CURL: kCfgVarCalendarSCP value is:Automatic
2014-04-02 16:36:51 INFO avc: pc[0]: OCS: OCSConnectTimerExpireCallback: connection timer expired
2014-04-02 16:36:51 INFO avc: pc[0]: OCS: OCSSrvrConnect: OCS directory is enabled.
2014-04-02 16:36:51 INFO avc: pc[0]: OCS: OCSDownloadAddressBook: read compressed file open succeeded
2014-04-02 16:36:51 INFO avc: pc[0]: OCS: OCSDecompressFile: In = 0x12f0f618, Out = 0x12f0f788
2014-04-02 16:36:51 WARNING avc: pc[0]: OCS: OCSDecompressFile: decompression overflow = 1348031555, 1952981061
2014-04-02 16:36:51 WARNING avc: pc[0]: OCS: OCSDownloadAddressBook: file decompression failed
2014-04-02 16:36:51 DEBUG avc: pc[0]: OCS: We have tried the 2 time to download address book
2014-04-02 16:36:51 DEBUG avc: pc[0]: OCS: trying to download addressbook again
2014-04-02 16:36:51 DEBUG avc: pc[0]: NOTIFY: SYS calendar state registered "NTLMv2"
2014-04-02 16:36:51 INFO jvm: pc[0]: UI: asyn: SECURITY: ConfigurationManager calendarloginstatus.dat = {SUCCESS}
2014-04-02 16:36:51 INFO jvm: pc[0]: UI: asyn: SECURITY: ConfigurationManager calendarloginerror.dat = {}
2014-04-02 16:36:55 INFO avc: pc[0]: Sensor: Temp Sensor: 0 Reading: 34.
2014-04-02 16:36:55 INFO avc: pc[0]: Sensor: Temp Sensor: 1 Reading: 36.
2014-04-02 16:36:55 INFO avc: pc[0]: Sensor: Temp Sensor: 2 Reading: 40.
2014-04-02 16:36:55 INFO avc: pc[0]: Sensor: Temp Sensor: 3 Reading: 47.
2014-04-02 16:36:55 INFO avc: pc[0]: FAN: WARNING:System Temperature is : 47.0 Fan speed = 96
2014-04-02 16:36:56 INFO avc: pc[0]: OCS: OCSConnectTimerExpireCallback: connection timer expired
2014-04-02 16:36:56 INFO avc: pc[0]: OCS: OCSSrvrConnect: OCS directory is enabled.
2014-04-02 16:36:56 INFO avc: pc[0]: OCS: OCSDownloadAddressBook: read compressed file open succeeded
2014-04-02 16:36:56 INFO avc: pc[0]: OCS: OCSDecompressFile: In = 0x12f0f618, Out = 0x12f0f788
2014-04-02 16:36:56 WARNING avc: pc[0]: OCS: OCSDecompressFile: decompression overflow = 1348031555, 1952981061
2014-04-02 16:36:56 WARNING avc: pc[0]: OCS: OCSDownloadAddressBook: file decompression failed
2014-04-02 16:36:56 DEBUG avc: pc[0]: OCS: We have tried the 3 time to download address book
2014-04-02 16:36:56 DEBUG avc: pc[0]: OCS: trying to download addressbook again
2014-04-02 16:37:01 INFO avc: pc[0]: OCS: OCSConnectTimerExpireCallback: connection timer expired
2014-04-02 16:37:01 INFO avc: pc[0]: OCS: OCSSrvrConnect: OCS directory is enabled.
2014-04-02 16:37:01 INFO avc: pc[0]: OCS: OCSDownloadAddressBook: read compressed file open succeeded
2014-04-02 16:37:01 INFO avc: pc[0]: OCS: OCSDecompressFile: In = 0x12f0f618, Out = 0x12f0f788
2014-04-02 16:37:01 WARNING avc: pc[0]: OCS: OCSDecompressFile: decompression overflow = 1348031555, 1952981061
2014-04-02 16:37:01 WARNING avc: pc[0]: OCS: OCSDownloadAddressBook: file decompression failed
2014-04-02 16:37:01 DEBUG avc: pc[0]: OCS: We have tried the 4 time to download address book
2014-04-02 16:37:01 DEBUG avc: pc[0]: OCS: trying to download addressbook again
2014-04-02 16:37:06 INFO avc: pc[0]: OCS: OCSConnectTimerExpireCallback: connection timer expired
2014-04-02 16:37:06 INFO avc: pc[0]: OCS: OCSSrvrConnect: OCS directory is enabled.
2014-04-02 16:37:06 INFO avc: pc[0]: OCS: OCSDownloadAddressBook: read compressed file open succeeded
2014-04-02 16:37:06 INFO avc: pc[0]: OCS: OCSDecompressFile: In = 0x12f0f618, Out = 0x12f0f788
2014-04-02 16:37:06 WARNING avc: pc[0]: OCS: OCSDecompressFile: decompression overflow = 1348031555, 1952981061
2014-04-02 16:37:06 WARNING avc: pc[0]: OCS: OCSDownloadAddressBook: file decompression failed
2014-04-02 16:37:06 DEBUG avc: pc[0]: OCS: We have tried the 5 time to download address book
2014-04-02 16:37:06 DEBUG avc: pc[0]: OCS: Download addressbook fail, try to use online search
2014-04-02 16:37:06 DEBUG avc: pc[0]: OCS: Lync Search, authentication domain is DOMAIN
2014-04-02 16:37:06 INFO avc: pc[0]: OCS: Connecting to soap server https://wacsrv.DOMAIN:443/groupexpansion/service.svc.
2014-04-02 16:37:06 DEBUG avc: pc[0]: HTTP-CURL: kCfgVarCalendarSCP value is:Automatic
2014-04-02 16:37:06 DEBUG avc: pc[0]: HTTP-CURL: responseCode err (502)
2014-04-02 16:37:06 DEBUG avc: pc[0]: SOAP: fsend: responseCode err (502)
2014-04-02 16:37:06 ERROR avc: pc[0]: OCS: Cannot do online search at this moment

 

 

Any suggestion to fix this issue will be much appreciated!

Thanks!

Message 1 of 3
2 REPLIES 2
wish_this_works
Occasional Visitor

Re: Lync 2013 directory not being downloaded on HDX 7000 3.1.3

Same Error here:

Polycom to Lync 2013 Stops working 2 weeks ago. Suddenly. 

OCS: OCSConnectTimerExpireCallback: connection timer expired
OCS: OCSSrvrConnect: OCS directory is enabled.
OCS: OCSDownloadAddressBook: read compressed file open succeeded
OCS: OCSDecompressFile: In = 0x611eeeb0, Out = 0x611fe9a8
OCS: OCSDecompressFile: decompression overflow = 1348031555, 1952981061
OCS: OCSDownloadAddressBook: file decompression failed
OCS: Connecting to soap server https://serverlync03.domain.com:443/groupexpansion/service.svc.
SipIceSendEdgeServerServiceRequest #[3]

 

Any Ideas? Other two devices works very well

 

Message 2 of 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Lync 2013 directory not being downloaded on HDX 7000 3.1.3

Hello wish_this_works,

welcome to the Polycom Community.

  • Same Software level as the original poster ?

  • Same HDX type as the original poster?

  • Have you contacted your Polycom reseller / Polycom support yet?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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Message 3 of 3