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Lync 2013 with Polycom Group 500 and display 2 monitors

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Occasional Advisor

Lync 2013 with Polycom Group 500 and display 2 monitors

I see the video screen keep change from monitor 1 to monitor 2 and can't lock the main screen.

Polycom layout can't lock the main and another video steam.

Does it active speaker problem? both screen setup display speaker and content.

Thanks.

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Lync 2013 with Polycom Group 500 and display 2 monitors

Hello thyhk215,

It is always useful to include the currently used Software version as issues experienced may already be addressed in a newer release.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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Message 2 of 4
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Occasional Advisor

Re: Lync 2013 with Polycom Group 500 and display 2 monitors

yes. it is using 5.0 version.

Message 3 of 4
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Occasional Advisor

Re: Lync 2013 with Polycom Group 500 and display 2 monitors

Can I disable active speaker?

Message 4 of 4