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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎12-01-2014 04:05 AM

HP Recommended

We have 9 new Polycom HDX7000 units.

 

Of the 9, one of them you can't see the Global Directory on the unit connected to the TV... however, you can see this on the web browser. Any ideas?

4 REPLIES 4

‎12-01-2014 04:33 AM

HP Recommended

Hello Alanprs,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎12-02-2014 03:02 AM

HP Recommended

Hi Steph.  Alan has a ticket here called 11657. We've already established V3.1.5 is in use.

The Lync Directory thing seems to be fixed but we're not 100% on whether Alan should be seeing Lync Presence.

Should he & what should he have to do to the HDX to make that happen?

 

Pete

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‎12-02-2014 03:37 AM

HP Recommended

Hi It is version 3.1.5, the latest update which we applied just a couple of days ago.

 

I don't know if the Global address list was deleted by someone (if this is possible) but we certainly can't put it back.

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‎12-10-2014 03:14 AM

HP Recommended

Hi All,

The only way I got around this was to do a factory reset and reinstall the device from scratch. That worked.

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