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M100 Telepresence connection not consistent-Firewall Blocked error

DDix
Occasional Visitor

M100 Telepresence connection not consistent-Firewall Blocked error

Using M100 telepresence software. Opened all the ports as per help instrcuts. I can initiate a call successfully the first time using the application. When I hang up and try the call again I get warning message "A firewall on the computer or network may be blocking the audio and video sent..."

If I close the software or wait a few minutes and try again, the connection will work. If I hang up and try immediately after, I get the same problem.

Any help would be appreciated

 

Thanks

Message 1 of 2
1 REPLY 1
Kendo
Polycom Employee

Re: M100 Telepresence connection not consistent-Firewall Blocked error

Have you tried upgrading to the latest m100 software version 1.0.5?  There is a specific fix for receiving incomming calls when behind a NAT.

Ken
Polycom
Sr. Product Support Technician
Message 2 of 2