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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-27-2013 02:09 AM

HP Recommended

Hi guys,

 

I am using a M100 and RealPresence Desktop 3.0 client on a Windows 8 machine (Pentium D 3.2GHz with 2GB mem).

The CPU is idle 7-8% but when I start a videocall both clients (I've tested both) raises my CPU to 99% wich causes freezing video. Only the audio performs.

 

It's not a bandwidth problem because I have a 100MB internet line.

 

Any ideas? In my opinion it performed better under W7. I also used the compatibility option for both programs but without luck.

1 REPLY 1

‎09-27-2013 03:10 AM

HP Recommended

Hello GvHemert,

welcome to the Polycom Community.

The M100 release notes => here <= do not state any windows 8 support.

 

The RPD application, according to the release notes => here <=, does support Windows 8 but requires a minimum of 4 GB Ram.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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