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MULTIPOINT KEY LOST

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Occasional Visitor

MULTIPOINT KEY LOST

Dear Team

 

how can we get the misplaced multipoint key,which is lost while we shifting the equipment to other office.

Machine serial number is  821100DD1D5CN

Message 1 of 11
10 REPLIES 10
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Trusted Contributor

Re: MULTIPOINT KEY LOST

All license keys are maintained on support.polycom.com under Licensing & Product Registration.  Unfortunately I can't access the Licensing History for the above HDX7k as it's S# is 1 digit short.

A/  Go to support.polycom.com & locate Licensing & Registration & enter the full S# to find History

or

B/ Psost the full S# & we can look it up for you.

 

Pete

Message 2 of 11
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Polycom Employee

Re: MULTIPOINT KEY LOST

THe Key code K9F5-75F2-B7B0-0000-0200 is linked to serial number  8211100DD1D5CN

 

The serial you provided was missing part of the date code so adding a wildcard in the search brought up a serial that matched your mac address which is also part of the serial number.

 

As long as this is your serial then this key code will unlock the SW OPT,4W MP,

Ken
Polycom
Sr. Product Support Technician
Message 3 of 11
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Trusted Contributor

Re: MULTIPOINT KEY LOST

Nice trick Kendo.
Obvious now you've pointed it out.
I'll employ this in our support if you've not
Copyrighted it!
Happy Friday
Pete
Message 4 of 11
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Polycom Employee

Re: MULTIPOINT KEY LOST

Feel free to enjoy.....

Ken
Polycom
Sr. Product Support Technician
Message 5 of 11
Highlighted
Occasional Visitor

Re: MULTIPOINT KEY LOST

Hi! i also lost my multipoint key.

 

my serial number is 8211290E2E06CN

Message 6 of 11
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Polycom Employee & Community Manager

Re: MULTIPOINT KEY LOST

Hello Karl,

welcome to the Polycom Community.

The community's Software Licensing contains this post here:

 

[FAQ] How can I activate / check / verify / recover my license?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 11
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Trusted Contributor

Re: MULTIPOINT KEY LOST

Your MP key is KFD2-2842-B130-0000-0200

Message 8 of 11
Highlighted
Occasional Visitor

Re: MULTIPOINT KEY LOST

thanks! helped a lot!!

Message 9 of 11
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Occasional Visitor

Re: MULTIPOINT KEY LOST

Hi! I've lost my multipoint key too and can,t find the License Dashboard!

 

my serial numbers are 8211480EC4BACN and 8210360CC35FCN.

 

Please Help me :)

Message 10 of 11