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Mac M100 firewall error

Occasional Contributor

Mac M100 firewall error

The software is working on windows 7 and xp but on a mac I am getting the attached error. "a firewall on the computer or network may be blocking the audio and video sent from the far end."  I checked the documentation but it is all for windows. Any suggestions?

Polycom Employee & Community Manager

Re: Mac M100 firewall error

Hello cgjondla,

welcome to the Polycom Community.

I cannot find any reference that the m100 would run on a Apple OS in the release notes => here <=


Supported is Windows only:


Windows XP with Service Pack 2 or later
• Windows XP Professional - 32 bit, 64 bit
• Windows XP Home Edition 32 bits
• Windows XP Tablet PC Edition 32 bits
Windows Vista with Service Pack 1 or later, both 32 bit and 64 bit
• Windows Vista Ultimate
• Windows Vista Enterprise
• Windows Vista Business
• Windows Vista Home Premium
• Windows Vista Home Basic
Windows 7, both 32 bit and 64 bit
• Windows 7 Ultimate
• Windows 7 Enterprise
• Windows 7 Professional
• Windows 7 Home Premium
• Windows 7 Home Basic
Windows operating system languages:
• Chinese
• English
• French
• German
• Japanese
• Russian
• Spanish


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
Honored Contributor

Re: Mac M100 firewall error

I agree with steffen,

there´s only a native mac client for cma desktop. Although you can run the app with, for example, Parallels Desktop 7 for Mac this is not officially supported.

Kind regards,
Message 3 of 6
Occasional Contributor

Re: Mac M100 firewall error

Sorry, m100 is being run in parallels. So I guess I'll have to look into the os x firewall.

Message 4 of 6
Occasional Visitor

Re: Mac M100 firewall error

take a look here:


I describe how to configure the machine.


One more thing. Make sure to check how your network interface is created in Paralles. It might be that it is visible as internal network.

Message 5 of 6

Re: Mac M100 firewall error

Dear cgjondla,


Yes m100 only for windows.


And also It's possible to use m100 in MAC.


For that you have to install vmware in MAC and then install windows in vmware. enable NAT in mac.


I did the same thing and it's working.



Manoj Kumar Ahirwar

Bangalore ( India )
Message 6 of 6