Meeting Owl 360 cameras keep crashing RPD.

Occasional Contributor

Meeting Owl 360 cameras keep crashing RPD.

We purchased one of these cameras with the hope of using it with RealPresence Desktop in one of our smaller meeting rooms.

Everytime we start RPD it starts but the within seconds the program shuts down. 

I have checked with OwlLabs but they say it is a Polycom issue and won't help.

Tried with several different versions of RPD. 

If any other info is required, please advise and I can add it. Hoping someone has seen this with other 

aftermarket cameras and can offer an easy fix.

Thanks!

 

Message 1 of 4
3 REPLIES
Polycom Employee & Community Manager

Re: Meeting Owl 360 cameras keep crashing RPD.

Hello @JeremyJ,

 

welcome back to the Polycom Community.


Have you got any kind of Polycom Infrastructure under contract at present as we usually do not deal directly with End Customers?

 

You could try and attach some logs to this post. From the RealPresence Desktop application once started click in the top left corner and select Log Collector.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Highlighted
Occasional Contributor

Re: Meeting Owl 360 cameras keep crashing RPD.

Hi Stephen,

My mistake. I thought these forums were member used and anyone with a Polycom issue could post and recieve help from other members.

We currently run a CMA 4000 and RMX2000 in our backend. Obviously the CMA is no longer covered and we have no current contract on the RMX. We will be moving to the new Clariti solution on VMWare in the spring, but until then, we make do.

Either or, I believe I have a work around with the newest RPD 3.9.1. I still have an issue of the XMPP service not registering but that is likely due to my old CMA server.

I can at least dial into our cloud provider (Pragmatic/RP1Cloud) and open a VMR.

Jeremy

Message 3 of 4
Polycom Employee & Community Manager

Re: Meeting Owl 360 cameras keep crashing RPD.

Hello @JeremyJ,

 

Any person can respond and comment and suggest.

 

Only Polycom Employees most likely can comment on Polycom supplied software issues and maybe bring this up to the Product Management as example.

 

If the application no longer crashes since upgrading to 3.9.1 then I do not think any action is required from our end.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 4