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Meeting Owl 360 cameras keep crashing RPD.

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Occasional Contributor

Meeting Owl 360 cameras keep crashing RPD.

We purchased one of these cameras with the hope of using it with RealPresence Desktop in one of our smaller meeting rooms.

Everytime we start RPD it starts but the within seconds the program shuts down. 

I have checked with OwlLabs but they say it is a Polycom issue and won't help.

Tried with several different versions of RPD. 

If any other info is required, please advise and I can add it. Hoping someone has seen this with other 

aftermarket cameras and can offer an easy fix.

Thanks!

 

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Meeting Owl 360 cameras keep crashing RPD.

Hello @JeremyJ,

 

welcome back to the Polycom Community.


Have you got any kind of Polycom Infrastructure under contract at present as we usually do not deal directly with End Customers?

 

You could try and attach some logs to this post. From the RealPresence Desktop application once started click in the top left corner and select Log Collector.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Contributor

Re: Meeting Owl 360 cameras keep crashing RPD.

Hi Stephen,

My mistake. I thought these forums were member used and anyone with a Polycom issue could post and recieve help from other members.

We currently run a CMA 4000 and RMX2000 in our backend. Obviously the CMA is no longer covered and we have no current contract on the RMX. We will be moving to the new Clariti solution on VMWare in the spring, but until then, we make do.

Either or, I believe I have a work around with the newest RPD 3.9.1. I still have an issue of the XMPP service not registering but that is likely due to my old CMA server.

I can at least dial into our cloud provider (Pragmatic/RP1Cloud) and open a VMR.

Jeremy

Message 3 of 4
Polycom Employee & Community Manager

Re: Meeting Owl 360 cameras keep crashing RPD.

Hello @JeremyJ,

 

Any person can respond and comment and suggest.

 

Only Polycom Employees most likely can comment on Polycom supplied software issues and maybe bring this up to the Product Management as example.

 

If the application no longer crashes since upgrading to 3.9.1 then I do not think any action is required from our end.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4