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Microsoft teams on x50

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Occasional Visitor

Microsoft teams on x50

Just bought a x50 and can get Microsoft teams to sign in. Keeps coming up with couldn't sign in try again if message shows again contact company support. Can anyone help

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Microsoft teams on x50

Hello @Connectic 

 

a good starting point would be to share the currently used software version. The latest is 3.2.1

 

replied via a mobile device 

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Visitor

Re: Microsoft teams on x50

Hi I have done a software update to this.

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Microsoft teams on x50

Hello @Connectic ,

 

Since last night the latest would be 3.2.2 but as long as you followed the advice regarding ports and IP ranges >here< and >here< the next step would be to contact our Partner Microsoft as they are supplying and supporting the Application once in Teams mode.

 

If this fails please work with your reseller and/or contact our support team.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4