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Moving 1080p License to a New Device

Switch Whisperer
Occasional Contributor

Moving 1080p License to a New Device

Hi all,

 

A 1080p license is installed on a GroupSeries system. The device is changed with a new GroupSeries due to hardware failure.

 

The question is: Is there a way to move 1080p license to this new GroupSeries? If yes, could you please explain it?

 

The old serial number is:82154244AC41CV

The new serial number is:82144942FFB2CV

 

Thanks,

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1 REPLY 1
Polycom Video EP PLM
Polycom Employee & Moderator

Re: Moving 1080p License to a New Device

If this was done via Polycom service the license will have been moved to the new serial number and can be retrieved from the on-line system at the Polycom support web site. 

 

If this was done from another source you will need to check with them on the move of licenses to a replacement unit.

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