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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-18-2015 01:10 AM

HP Recommended

Hi Guys,

 

I am facing an issue with multipoin key error when i am calling to multiple no.

i have a MP key but not able to call.

Need your guide.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-25-2015 04:34 AM

HP Recommended

Hello yogendra,

you need to contact a Polycom reseller in your country and purchase the multipoint key.

 

Best to speak to the people who you purchased your HDX from.


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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6 REPLIES 6

‎04-18-2015 01:24 AM

HP Recommended

Hello yogendra,

welcome to the Polycom Community.

 

What Polycom product are you using and what error message is being displayed ?

In addition it is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-21-2015 06:15 AM

HP Recommended

Hi Steffen,

 

when i am calling to multiplte vc's it's shows  " your 5 minitue demostration is going to expire, to continue multiple feature please enter valid Mp key'

 

when i check on device enable multiple trial : is checkmark, but MP plus4 Port is not enable.

 

Regards,

Yogendra

Was this reply helpful? Yes No

‎04-21-2015 06:17 AM

HP Recommended

It's Ploycom HDX7000 HD   version  3.0.2.1-17007

Was this reply helpful? Yes No

‎04-21-2015 06:31 AM

HP Recommended

Hello yogendra,

 

based on your reply you have not added a valid multipoint key and are running the unit in Demo mode.

 

I would also like to advise you to ensure you are running a more current software version to prevent any external attacks.

 

Currently if you do not have an upgrade key this is 3.0.6 and can be found => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-25-2015 01:58 AM

HP Recommended

Thanks,

 

But how can i get valid MP key ?

can you guide me.

Was this reply helpful? Yes No

‎04-25-2015 04:34 AM

HP Recommended

Hello yogendra,

you need to contact a Polycom reseller in your country and purchase the multipoint key.

 

Best to speak to the people who you purchased your HDX from.


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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