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- HP Community
- Poly Video Conferencing
- Meeting Room Solutions
- Multipoint Key Lost
Create an account on the HP Community to personalize your profile and ask a question
10-04-2016 03:55 PM
Our Polycom Multipoint Key was lost. HDX 8000 HD NTSC codec with serial 8210220CA856PG. Thank you!
Solved! Go to Solution.
Accepted Solutions
10-05-2016 11:19 AM
Thank you for searching, SteffenBaierUK. I sent in a Polycom Support request (Service Request Detail 1-4194695001), and they were able to provide the Multipoint Key. Becky
10-04-2016 04:21 PM
Hello beckyg81,
welcome to the Polycom Community.
The community's Video FAQ contains:
Jun 22,2014 Question: How can I activate / check / verify / recover my license?
Answer: Please check this post in the Software Licensing section => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
10-05-2016 08:57 AM
I looked at the "[FAQ] How can I activate / check / verify / recover my license?" web page before I posted here. I have no "License Dashboard" option on my Polycom account. I have only "Activation/Upgrade" and "Product Registration" on my Polycom account.
Thank you,
Becky
10-05-2016 09:06 AM
Hello Becky,
welcome to the Polycom Community.
The page, even if looking different, should be able to be navigated. I briefly checked this serial and cannot find a record of a license.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Didn't find what you were looking for? Ask the community