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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Our Polycom Multipoint Key was lost.    HDX 8000 HD NTSC codec with serial 8210220CA856PG.   Thank you!  

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Thank you for searching, SteffenBaierUK.  I sent in a Polycom Support request (Service Request Detail 1-4194695001), and they were able to provide the Multipoint Key.   Becky

View solution in original post

4 REPLIES 4
HP Recommended

Hello beckyg81,

welcome to the Polycom Community.

The community's Video FAQ contains:

 

Jun 22,2014 Question: How can I activate / check / verify / recover my license?

Answer:
Please check this post in the Software Licensing section => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I looked at the "[FAQ] How can I activate / check / verify / recover my license?" web page before I posted here.   I have no "License Dashboard" option on my Polycom account.    I have only "Activation/Upgrade" and "Product Registration" on my Polycom account.

 

Thank you,

Becky

HP Recommended

Hello Becky,

welcome to the Polycom Community.

 

The page, even if looking different, should be able to be navigated. I briefly checked this serial and cannot find a record of a license.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thank you for searching, SteffenBaierUK.  I sent in a Polycom Support request (Service Request Detail 1-4194695001), and they were able to provide the Multipoint Key.   Becky

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