Plantronics + Polycom. Now together as Poly Logo

Multipoint Key Recovery

Occasional Visitor

Multipoint Key Recovery

Our company uses the Polycom HDX 7000, which was purchased 7-8 years ago. Some time ago, due to problems with power supply, the settings were unexpectedly reset to the factory settings and after the next codec boot, the existing license for multipoint connection was not saved. The license key has also been lost.
I looked at the page "[FAQ] How can I activate / check / verify / recover my license?" before I posted here. License is not displayed in the "License Dashboard" section.
Is it possible to restore the license for multipoint connection?

The serial number of our codec is 881116110A55CN

Message 1 of 5
Polycom Employee & Community Manager

Re: Multipoint Key Recovery

Hello @P.S. ,


welcome to the Poly Community.

I would expect the serial to start with 82


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Occasional Visitor

Re: Multipoint Key Recovery

Hello Steffen!

See attachment


Occasional Visitor

Re: Multipoint Key Recovery


What does "Enabled" mean in "Option"? Does it mean that a valid license key is entered and saved?


Occasional Contributor

Re: Multipoint Key Recovery

The space below the line "Option" and " Enabled" is a table shows the current option activation status.

i.e. if you entered a valid activation key, the machine will specify all the options included in the key code and list them below. e.g.

Option                     Enabled

1080p                       (tick)

MP Plus                   (tick)


By the way, I went to the support website for your activation history but got a blank reply. Probably you didn't activated any option at all? All activation action shall be recorded. OR your reseller gave you a fraud key that is not issued by the Polycom system? 

Message 5 of 5